1. INTRODUCTION

Laura Feil, doing business as Feil Notary & Apostille Services ("Company," "we," "us," or "our"), respects your privacy. This Privacy Policy describes how we collect, use, and protect information obtained through our website feilnotary.com ("Website") and in connection with our notary and related services ("Services").

Our Services include mobile notary signings, loan document signings, estate planning signings, apostille services, and bilingual (English/Spanish) notary services throughout Sonoma and Mendocino Counties, California.

By accessing or using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website or Services. We may update this policy from time to time, and your continued use constitutes acceptance of any changes.

2. CHILDREN'S PRIVACY

Our Website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through our Website, please contact us immediately at [email protected] and we will promptly delete such information.

3. INFORMATION WE COLLECT

A. Information You Provide Voluntarily

When you use our Website or contact us for Services, you may provide:

•       Full name, email address, mailing address, and phone number

•       Information submitted through our contact or booking forms

•       Documents or details necessary to perform notarial acts

•       Payment information (processed securely through third-party processors)

•       Any correspondence or communications you send us

B. Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

•       IP address and browser type

•       Pages visited and time spent on the Website

•       Referring URLs and device information

•       Cookies and similar tracking technologies (see Section 5)

4. HOW WE COLLECT INFORMATION

We collect information through the following technologies:

A. Cookies

Cookies are small files placed on your device that help us recognize your browser and remember your preferences. We use functionality cookies to improve your browsing experience and advertising cookies to better understand how visitors interact with our Website.

B. Web Beacons

Certain pages of our Website may use web beacons (also known as clear gifs or pixel tags) to track page visits and user behavior in aggregate.

C. Meta Pixel

Our Website uses Meta Pixel technology, an invisible code that helps us understand user interactions and deliver relevant advertising on Meta platforms (Facebook and Instagram). By using our Website, you consent to our use of Meta Pixel. You may opt out of Meta advertising at facebook.com/privacy/explanation.

You may disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our Website.

5. HOW WE USE YOUR INFORMATION

We use the information we collect to:

•       Schedule and confirm notary appointments and signings

•       We collect information needed to perform notarial acts, and comply with State or Federal requirements

•       Communicate with you regarding your appointments or inquiries

•       Process payments and maintain billing records

•       Improve our Website and Services

•       Send marketing communications (with your consent; you may opt out at any time)

•       Comply with applicable laws and notarial regulations

•       Prevent fraud and maintain the security of our operations

We do not sell your personal information for monetary gain or other valuable consideration.

6. DISCLOSURE OF YOUR INFORMATION

We may share your information in limited circumstances:

•       With service providers who assist us in operating our Website and delivering Services (e.g., scheduling platforms, payment processors, CRM software), bound by confidentiality obligations

•       With title companies, escrow companies, or attorneys as required to complete requested loan or estate planning signings

•       To comply with applicable laws, regulations, legal processes, or government requests

•       To enforce our Terms of Use or protect our rights, property, or safety

•       In connection with a business transfer, merger, or acquisition

We do not sell, rent, or trade your personal information to unrelated third parties for their marketing purposes.

7. HOW WE STORE AND PROTECT YOUR INFORMATION

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure, including:

•       Encrypted transmission of payment information

•       Secure storage behind access-controlled systems

•       Use of reputable third-party platforms with their own security standards

Please note that no method of internet transmission or electronic storage is 100% secure. We encourage you to use caution when submitting sensitive information online.

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Upon termination of our business relationship, we will delete or anonymize your data in accordance with applicable law.

8. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). California residents have the following rights:

A. Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and any third parties with whom it is shared.

B. Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., completing a transaction, legal obligations).

C. Right to Correct

You have the right to request correction of inaccurate personal information we hold about you.

D. Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide a "Do Not Sell or Share My Personal Information" link on our Website.

E. Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information (such as government ID for notarization), we use it only as necessary to perform the requested notarial services.

F. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

•       Email: [email protected]

•       Phone: (707) 608-5989

We will respond to verified requests within 45 days as required by law. For more information about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa.

9. NOTARY-SPECIFIC DATA PRACTICES

As a California Notary Public and NNA Certified Notary Signing Agent, we are subject to specific legal requirements regarding the handling of notarial records:

•       We maintain a notarial journal as required by California Government Code § 8206, which includes information about each notarial act performed. This journal is confidential and not shared except as required by law or court order.

•       Copies of notarized documents are retained only as permitted or required by law.

•       Signer identification information is collected solely for the purpose of verifying identity as required by California notarial law and is not used for marketing purposes.

Bilingual services are offered in English and Spanish. The same privacy protections apply regardless of the language in which services are delivered.

10. MARKETING COMMUNICATIONS

If you have opted in to receive marketing communications from us (such as service updates, promotions, or notary tips), you may opt out at any time by:

•       Clicking the "unsubscribe" link in any marketing email

•       Contacting us at [email protected]

•       Calling us at (707) 608-5989

Even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., appointment confirmations).

11. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites or use third-party service platforms (such as online scheduling tools or payment processors). This Privacy Policy applies only to feilnotary.com. We encourage you to review the privacy policies of any third-party sites or services before providing your information.

12. DO NOT TRACK

Our Website honors Do Not Track ("DNT") browser settings. When a DNT signal is detected, we do not track your online browsing activity across third-party websites.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. The date of the most recent revision is noted at the top of this page. If we make material changes affecting how we handle your personal information, we will notify you by email (if we have your address on file) or by posting a prominent notice on our Website. Your continued use of our Website or Services after any update constitutes your acceptance of the revised policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Laura Feil dba Feil Notary Services

Phone: (707) 608-5989

Email: [email protected]

Website: feilnotary.com

You may reach our data protector officer by emailing [email protected]